![]() ![]() To send a user a recovery key for a non-system hard drive that was encrypted using BitLocker: Send the user the key that is indicated in the Recovery key field.Make sure that the name of the selected computer matches the name of the user's computer. If the IDs do not match, this key is not valid for restoring access to the specified system drive. Prompt the user for the recovery key ID indicated in the BitLocker password input window, and compare it with the ID in the Recovery key ID field.In the Grant access in offline mode window, select the Access to a BitLocker-protected system drive tab.The Grant access in offline mode window opens. Right-click to open the context menu and select Grant access in offline mode.On the Devices tab, select the computer belonging to the user requesting access to the encrypted drive.In the workspace, select the Devices tab.In the Managed devices folder of the Administration Console tree, open the folder with the name of the administration group that includes the computer of the user requesting access to the encrypted drive.Open the Kaspersky Security Center Administration Console.To send a user a recovery key for a system hard drive that was encrypted using BitLocker: Providing a user with a recovery key for hard drives encrypted with BitLocker ![]()
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